Return, Refund, and Cancellation Policy
Effective Date: October 18, 2026
Thank you for shopping with us! Because the majority of our physical products are fulfilled via third-party drop-shipping partners, and we also offer specialized services, our policy is structured to ensure fairness, transparency, and clarity for all transactions.
1. Physical Product Returns & Refunds (Drop-Ship Items)
Because most of our items are fulfilled directly through our network of drop-ship partners and suppliers, return logistics vary depending on the specific item.
Eligibility Window: You may request a return or exchange within 30 days of receiving your item.
Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Shipping & Restocking: Because items are drop-shipped, return shipping addresses vary by supplier. Please contact our support team before sending any items back so we can provide the correct return merchandise authorization (RMA) and warehouse address. Customers are generally responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Goods: If your drop-shipped item arrives damaged or defective, please notify us within 48 hours of delivery with photos of the item and packaging so we can coordinate a replacement or refund with our supplier.
2. Service Cancellations
We understand that schedules change and unexpected events happen. Our service cancellation policy is designed to be accommodating while respecting our providers' time.
Standard Notice Requirement: Cancellations for any booked services require at least a 7-day advance notice prior to the scheduled service date for a full refund or rescheduling without penalty.
Payment Issues on the Day of Shipment / Service: If you experienced an unexpected payment processing issue, decline, or emergency on the exact day of fulfillment or shipment, we are here to work with you. Please reach out to us immediately so we can discuss flexible workarounds, such as custom payment plans or honor-system arrangements, to ensure you are taken care of.
3. Non-Returnable / Non-Refundable Items & Services
- Gift cards
- Downloadable digital products or media once accessed
- Services rendered without meeting the 7-day cancellation window (barring approved payment-day exceptions)
4. How to Initiate a Return or Cancellation
To start a return, report a damaged item, or inquire about a service cancellation, please contact our customer support team with your order number and details:
Email: chrissysmith260@gmail.com
Phone: 1-573-208-8053