Frequently Asked Questions

How can I contact The Magic Shoppe by Rev?

Email us at chrissysmith260@gmail.com for product questions or help with an order. If you're asking about an order, include your order number.

When will my order be processed?

According to our shipping policy, orders are processed within 1 business day, excluding holidays, unless otherwise stated on our website. Orders placed after noon or on weekends and holidays may begin processing the next business day.

Where do you ship?

Our shipping policy currently lists the United States as our shipping destination.

How much does shipping cost, and when will my order arrive?

Available shipping methods, shipping charges, and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships and are not guarantees. See our shipping policy for details.

How do I track my order?

Once your order ships, we'll email a shipping confirmation with a tracking number and link if your shipping method supports tracking. Tracking information may take time to update.

Can I change my shipping address or cancel my order?

Contact us as soon as possible. Our shipping policy explains that changes may be possible before your order ships, but we cannot modify an order once it's in transit.

Can I return or exchange an item?

Return eligibility depends on the items in your order. Contact us before returning an item to ask about return or exchange options, and review our refund policy for the full terms.

What if my item is damaged, defective, or incorrect?

Please inspect your order when it arrives and contact us immediately if an item is damaged or defective, or if you received the wrong item.

What if my package is delayed or lost?

Email us for help. As described in our shipping policy, we'll help you work with the carrier.